The owner of this website belonging to the www.centromedicobarcelona.axa.es Website is ASSISTÈNCIA AVANÇADA BCN S.L.U with CIF B62081716 and registered office at Passeig de la Zona Franca, 105-107, AXA-Torre Ponent, 08038 Barcelona

Administrative authorisations

ASSISTÈNCIA AVANÇADA BCN S.L.U has the Authorisation of Health Centres, Services and Establishments in Catalonia:

- Gran Vía Centre with enrolment number: E08683149

- Girona Centre with registration number: E08737700

- Les Corts Centre with registration number: E08739105

- Aribau Center with registration number: E08583225

- Pau Claris Centre with registration number: E08581820

- Centre Roussillon with registration number: E08722101

Remember that, if you do not agree with the conditions established in this document, you must not continue browsing or accessing its content and that, in any case, accessing the website implies acceptance of the aforementioned conditions.

ASSISTÈNCIA AVANZADA BCN S.L.U is a company 100% owned by Grupo AXA.

To contact ASSISTÈNCIA AVANÇADA BCN S.L.U., please contact us at atencionalcliente@centrosmedicosaxa.es or by calling one of the telephone numbers available in this section or by email:

• Telephone number for 932476680 appointments

• Customer service telephone number 900264052

• Send an email atencionalcliente@centrosmedicosaxa.es

We also provide you with the contact details of all the medical centres:

- Contact telephone numbers of each medical center:

Gran Vía 932476680

Girona 932476680

Les Corts 933635701

Aribau 932813800

Roselló 932810000

Pau Claris 933171908

GENERAL TERMS AND CONDITIONS OF USE

I.- PURPOSE

The use of the website confers the condition of user of the same. Therefore, before using the service, the user must carefully read the Legal Notice and the Privacy Policy.

The purpose of this website is to collect the necessary data from the user so that ASSISTÈNCIA AVANÇADA BCN S.L.U can offer health and surgical care services and information on any other service that may be contracted with the Clinic.

II.- IDENTIFICATION OF THE USER

A User of this microsite is any person who requests to be contacted by ASSISTÈNCIA AVANÇADA BCN S.L.U and gives their consent to the conditions established in the Data Protection Clause for this purpose, as established in the different forms. The Privacy Policy and the Cookies Policy include information so that the User is duly informed.

III.- USE OF THE ACCESS SERVICE

The User undertakes to use the Internet access service in good faith, diligently and appropriately, without participating in activities that may be considered illicit or illegal, that violate the rights of the service provider or third parties, complying at all times with the rules of good behavior on the network and the policies of acceptable use of the networks frequented, without making fraudulent use of the information or content existing on this network.

Likewise, the User expressly undertakes not to carry out any conduct that may deteriorate or overload the service and, in particular, to avoid:

1. Destroying, altering, rendering useless or, in any other way, damaging the data, programs or electronic documents of the service provider or third parties. Obstructing the access of other users to the Internet, as well as carrying out actions that damage, interrupt or generate errors in the access system.

2. The mass sending of commercial communications by e-mail or other equivalent means of electronic communication to recipients who have not expressly requested their sending.

3. Try to access, delete, copy, or modify other users' e-mail messages.

4. Introduce programs, viruses or any other device that causes or is likely to cause any type of alteration or damage to the computer systems of the service provider or third parties.

The service provided by ASSISTÈNCIA AVANÇADA BCN S.L.U through this website is free of charge and there is no commitment on the part of ASSISTÈNCIA AVANÇADA BCN S.L.U to continue maintaining the service, reserving the right to suspend or cancel it, partially or totally, as well as to modify its content at any time.

Remember that, if you do not agree with the conditions established in this document, you must not continue browsing or accessing its content and that, in any case, accessing the website implies acceptance of the aforementioned conditions.

IV.- REQUEST REQUEST FOR SERVICES

When the user has to provide the necessary data for the request for health and surgical services, they are informed that the completion of all the personal data provided is voluntary but necessary to carry out the requested procedure, so the user must guarantee its validity and veracity.

Patient portal

If you decide to use our patient website, we will offer you access to various services, such as managing medical appointments, uploading and downloading clinical documentation, reviewing prescriptions and making video consultations, among others.

In this regard, we encourage you to review our privacy policy to find out the details of the processing of your personal data for this service, as well as the conditions of use of the portal

V.- INTELLECTUAL PROPERTY INTELLECTUAL AND INDUSTRIAL

The User acknowledges that they do not have intellectual and industrial property rights over the graphics, texts, plans, buttons and, in general, all the information contained in the pages or websites to which they access and that the reproduction, uploading, presentation, execution, transmission, storage, translation, adaptation, arrangement or distribution, whether total or partial, carried out without the consent and express authorisation of ASSISTÈNCIA AVANÇADA BCN S.L.U constitutes an infringement of intellectual and industrial property rights.

ASSISTÈNCIA AVANÇADA BCN S.L.U does not grant any licence or authorisation for use of any kind over its industrial and intellectual property rights or over any other property or right related to the website, the Services or the Contents.

VI.- LIABILITY FOR DAMAGES

The User will be responsible for any damage that may be caused to ASSISTÈNCIA AVANÇADA BCN S.L.U due to non-compliance and non-compliance with the instructions and General Conditions of use of the service when there has been misconduct, fault or intentional negligence.

VII. - QUALITY OF SERVICE AND SECURITY MEASURES.

ASSISTÈNCIA AVANÇADA BCN S.L.U has adopted the levels of security and technical means at its disposal to guarantee the maximum confidentiality of the information and personal data provided when accessing the customer's website. Notwithstanding the foregoing, the User must be aware that security measures on the Internet are not impregnable. Access to this website does not imply, on the part of ASSISTÈNCIA AVANÇADA BCN S.L.U., the control of viruses or any other harmful computer element.

In any case, the User is obliged to have adequate tools for the detection and, where appropriate, elimination of these elements.

VIII.- RESPONSIBILITY FOR THE LINKS INCLUDED IN THE NETWORK

ASSISTÈNCIA AVANÇADA BCN S.L.U will not be responsible for the information it sends to the customer of its services through the links that may exist, provided that it is not effectively aware that the activity or information to which these links refer or recommend is illegal or that it harms the property or rights of a third party susceptible to compensation, or if it does, it acts diligently to remove or deactivate the corresponding link.

ASSISTÈNCIA AVANÇADA BCN S.L.U cannot guarantee that links to other sites are accurate at the time of access, and this company cannot demand any obligation to update them.

Links to third parties depend on each linked site and the content of these pages is the responsibility of the owner entity. ASSISTÈNCIA AVANZADA BCN S.L.U is not responsible for the content of the linked sites, nor does it guarantee that these sites are operational at all times, since it does not carry out periodic checks of their status.

IX.- DENIAL OF ACCESS

ASSISTÈNCIA AVANÇADA BCN S.L.U reserves the right and the right to deny or withdraw access to the website at any time to those users who do not comply with the General Conditions of Use of the service or, where applicable, may be applicable, as well as to those who make inappropriate use of the service.

X.- USE OF CONTENT

The information provided through this website is indicative in nature, so the information or profitability of the contracted products that are provided through this website at a specific time are not binding and may vary in future consultations.

The User undertakes to use the Content in good faith, diligently, correctly and legally and, in particular, undertakes to refrain from:

(a) use the Content in a manner that, for purposes or effects contrary to the law, morality and generally accepted good customs, in particular the rules of conduct on the Internet or public order;

(b) reproduce or copy, distribute, allow public access by any form of public communication, transform or modify the Content, unless authorized by the relevant rights holder or legally permitted;

(c) eliminate, circumvent or manipulate the copyright and other identifying data of the rights of ASSISTÈNCIA AVANÇADA BCN S.L.U or its owners incorporated into the Content;

(d) use the Contents and, in particular, information of any kind obtained through the Website or the Services to send advertising, communications for direct sales purposes or for any other type of commercial purpose, unsolicited messages addressed to a plurality of persons regardless of their purpose, as well as refrain from marketing or disseminating this information in any way.

XI.- EXCLUSION OF GUARANTEES AND LIABILITY

1.- Exclusion of guarantees and liability for the operation of the Portal and the Services.

Availability and continuity, usefulness and fallibility.

ASSISTÈNCIA AVANÇADA BCN S.L.U does not guarantee the availability or continuity of the operation of the website and the Services. Whenever reasonably possible, ASSISTÈNCIA AVANÇADA BCN S.L.U will notify in advance of interruptions in the operation of the website and the Services. ASSISTÈNCIA AVANÇADA BCN S.L.U does not guarantee the usefulness of the website and the Services for the execution of any specific activity, nor their infallibility and, in particular, although not exclusively, that users will be able to effectively use the website and the Services, access the different websites or those from which the Services are provided.

ASSISTÈNCIA AVANÇADA BCN S.L.U IS NOT RESPONSIBLE FOR ANY TYPE OF DAMAGE THAT MAY BE DUE TO THE LACK OF AVAILABILITY OR CONTINUITY OF THE OPERATION OF THE WEBSITE AND THE SERVICES, AND IN PARTICULAR, ALTHOUGH NOT EXCLUSIVELY, TO FAILURES IN ACCESS TO THE DIFFERENT WEBSITES OR THOSE FROM WHICH THE SERVICES ARE PROVIDED.

Privacy and security in the use of the Website and Services.

ASSISTÈNCIA AVANÇADA BCN S.L.U guarantees the privacy and security of the website and the services offered therein; however, ASSISTÈNCIA AVANÇADA BCN S.L.U is not responsible for any damage that may be caused to users if unauthorized third parties access it and access the conditions, characteristics and circumstances of the use that users make of the website and the Services.

2.- Exclusion of guarantees and liability for the Contents. ASSISTÈNCIA AVANÇADA BCN S.L.U does not control or guarantee the absence of viruses or other elements in the Content that may cause alterations in your computer system (software and hardware) or in electronic documents or in the availability and continuity of the files stored in your computer system.

ASSISTÈNCIA AVANÇADA BCN S.L.U IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO THE PRESENCE OF VIRUSES OR THE PRESENCE OF OTHER ELEMENTS IN THE CONTENT THAT MAY CAUSE ALTERATIONS IN THE COMPUTER SYSTEM, ELECTRONIC DOCUMENTS OR FILES OF THE USERS.

3.- Exclusion of guarantees and liability for services and content hosted outside the website. The website provides users with technical linking devices (such as, among others, links, banners, buttons), directories and search tools that allow users to access websites belonging to and/or managed by third parties (hereinafter, "Linked Sites"). The installation of these links, directories and search tools on the website is intended exclusively to facilitate the search for and access of users to the information available on the Internet.

ASSISTÈNCIA AVANÇADA BCN S.L.U does not offer or market, on its own or through third parties, the products and services available on the Linked Sites. Therefore, the User must exercise extreme caution in the evaluation and use of the services, information, data, files, products and any type of material existing on the Linked Sites.

ADVANCED ASSISTANCE BCN S.L.U DOES NOT GUARANTEE OR ASSUME ANY TYPE OF RESPONSIBILITY FOR DAMAGES OF ANY KIND THAT MAY BE DUE TO INFORMATION, DATA, FILES, PRODUCTS AND ANY TYPE OF MATERIAL EXISTING ON THE LINKED SITES.

(A) THE OPERATION, AVAILABILITY, ACCESSIBILITY OR CONTINUITY OF THE LINKED SITES; (B) THE MAINTENANCE OF THE SERVICES, CONTENT, INFORMATION, DATA, FILES, PRODUCTS AND ANY TYPE OF MATERIAL EXISTING ON THE LINKED SITES; (C) THE PROVISION OR TRANSMISSION OF THE SERVICES, CONTENT, INFORMATION, DATA, FILES, PRODUCTS AND ANY TYPE OF MATERIAL EXISTING ON THE LINKED SITES; (D) THE QUALITY, LEGALITY, RELIABILITY AND USEFULNESS OF THE SERVICES, CONTENT,

XII.- DURATION OF THE PROVISION OF THE SERVICE

The provision of the service will, in principle, be indefinite. Any subsequent modification of the content of this Legal Notice will be published by the same means. Changes made for legal reasons will come into force immediately.

XIII. - APPLICABLE LAW AND COMPETENT JURISDICTION

For any controversy or question that may arise from the application, execution and interpretation of this Agreement, the parties will apply the principles of good faith and will be governed by Spanish law. In the event of judicial resolution of conflicts, the Court in which the User resides will have jurisdiction, provided that the User considers himself to be a consumer and is located in Spanish territory.

In the event that the User does not have this consideration, therefore being a professional or entrepreneur or in the event that, as a consumer, he or she is domiciled outside Spain, he or she will submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Madrid.

Last update: OCTOBER 2026

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